You are a blogger who has written a review about a recently launched mobile phone. You write a comprehensive review and present the pros and cons of this phone to your readers. You are trying to present maximum information to help them decide whether this phone is right for them or not.
You are not related to the phone company at all, and are not getting paid to write this review and in fact, you are not even promoting the phone.
This is a new company and its website is not very popular. When people search on the web for the phone, they invariably land on your website and read your review. It makes them think that you are in some way associated with the phone. In some cases, they even think that this is the website of the phone company.
I am one such person. I ordered the phone about a month ago and have the paid full price for it. For some reason the phone has not been delivered to me yet, and not only that, I haven’t received any acknowledgement for my purchase.
I reach your website and write in a comment asking you why my phone wasn’t delivered and when you are going to ship it to me.
The comment is under moderation and you figure that you could help me by pointing me towards the real website of the phone company.
Will you delete my comment and / or respond to me and help me out, or ignore it because you get too many such unrelated requests and don’t have the time?
What will you do?