This post is written by Shiv Kukreja, who is a Certified Financial Planner and runs a financial planning firm, Ojas Capital in Delhi/NCR. He can be reached at skukreja@investitude.co.in
This is the 3rd post in a series of posts covering CIBIL Credit Information Report and CIBIL Credit Score. You can access the earlier two posts here:
CIBIL TransUnion credit score – role in a loan application process
CIBIL Credit Information Report
By now, you must have become well versed with the contents of a Credit Information Report and the significance of a credit score. Now it is time to know how you can access your report and know what your credit score is.
You can access your CIBIL TransUnion Score along with the full Credit Information Report for a nominal fee of Rs. 470. You are just required to fill a request form with some basic details like Name, Address, Date of Birth, Gender, Contact Details etc. and keep the self-attested copies of your Identity Proof and Address Proof ready.
You can see the application here.
Online payments can be made either through Net Banking platform of a bank or through a debit card/credit card/cash card. The net banking facility is available with 33 banks as of now. You will get a unique CIBIL registration ID and transaction ID as a confirmation on successful completion of your online payment. After the payment is made, you need to answer 3-5 questions about any of your loans or credit cards to authenticate your application. You’ll then be required to provide the soft copies of your identity proof and address proof.
If your application gets authenticated, you’ll receive your credit score and CIR in your e-mail in about 2-4 days. However, if the authentication fails, you need to take a printout of the receipt for online payment and mail it to the below mentioned CIBIL address along with your proofs.
Consumer Relations: Credit Information Bureau (India) Limited,
Hoechst House, 6th Floor, 193 Backbay Reclamation,
Nariman Point, Mumbai 400 021, India.
Tel.: 022 61404300, email: info@cibil.com
Offline Application
If you decide against going online, then you will have to take a printout of the application form, duly fill it and get a Demand Draft (DD) made worth Rs. 470. Again attach the copies of your identity and address proofs along and send it to the above mentioned address.
Also, if you wish to purchase only your Credit Information Report, then you can do so by having a DD of just Rs. 154 and follow the above mentioned process. But, in that case, the process would be offline only because there is no provision to get it online without asking for your credit score.
You also need to sign the form in order to confirm your requests. Note that the address proof (except passport) – bank statement, telephone bill, electricity bill or credit card statement should not be more than 3 months old and should be in your name matching with your name in your loan/credit card account or on your PAN card (if you do not have any loan or credit card).
Like many of us undergo physical health check-ups, I think one should get his or her credit score checked at least once a year. It will keep you aware of your credit health and make you take necessary steps to correct it whenever required.
So what are you waiting for now? Just visit the CIBIL website and get your score checked. I’m sure there will be many surprises in store for many of us. Just share your score and experiences here with us so that we have a platform to understand these things in more detail.

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Dear Sir,
I am having personal loan due to non availability in india my EMI had bounced. Now i m paying in installment next month i will go for final settlement. will my CIBIL record cleared & score will increase. i am able to take any other credit facilities from any bank.
Please advise.
Hi Aslam… I am not able to understand your query, please reframe it.
Hi Shiv,
before 2 year i have take personal loan from HDFC Bank, I have paid 8 EMI, but due to some financial problem 1 EMI has been bounce from my account. and not able to pay this for 2 month Next month third party say this please pay ur last EMI and current bouncing is not affected your account. as this i have bounce continue 4EMI and paid to last EMI and finally paid continue EMI since last year when i am applying for new personal loan, bank is say ur cibil score is low and not apply for this.
what should i do for improve my cibil score.
please help.
Hi Narendra… I am not able to understand your query, please reframe it.
sir ja madam pless cibil chu name nikal deo 9815044549
Hi Sarbjit… We cannot do it as we do not have such authority.
before 2 year i have take credit card loan from HDFC Bank, I have paid EMI, but due to some financial problem i want personal loan, last month when i am applying for new personal loan, bank is say ur cibil score is low and not apply for this. My contect no 8105761805
what should i do for improve my cibil score.
please help.
Hi Anand… First of all, check your CIBIL score by buying your CIBIL credit report online – https://www.cibil.com/online/credit-score-check.do
Once you have your credit report with you, try to analyse what wrong is there in your report due to which your CIBIL score is low. If there is any default or incorrect reporting by the lender, you should try to pay the balance amount or get it rectified and improve your score. You can also get your report analysed by a financial advisor.
Hi,
My Cibil Reports shows N/A. Am i eligible to apply personal loan?
If not hot to improve my cibil score please advice
Hi Ram… ‘NA’ signifies that you do not have a credit history. So, if your income is healthy and your loan requirement is reasonable, then you should easily get a personal loan.
Thanks ..
hi,this is ashish ,working in govt sector as group a emploee.my query is that recently i had applied for a car loan which later was rejected by bank on the basis of cibil report which further was based on the fact that i failed to make repayment of amount spent using credit in the year 2006.but the fact is that at that time i didnt have any credit card and i came to have my own pancard in 2008.plz guide me.thanx
Hi Ashish… You should raise this issue with the lender which had reported non-payment of its due amount in 2006 and try to get your credit history clean. You may approach Banking Ombudsman also if the lender does not do that.
how i check my cibil status and score
Just follow the process mentioned above in the post Naresh and you’ll get both.
Hi, I had applied for personal loan at SBH. Bank said that my Cibil report shows that two credit cards were settled under one time settlement scheme. I do not owe any dues but still the bank had rejected my application pl. guide me.
Hi Upender… you should check your CIBIL report, raise your issue with the lender which has reported outstanding amount in your name and try to get your credit history clean. In case it doesnt help, you may raise a Dispute Resolution request to CIBIL or approach Banking Ombudsman to get the issue resolved.
balas
balance
Hi,
There was some error in my CIBIL report,some wrong entries were there from HDFC bank which after repeated mails they corrected but my credit score hasent increased a bit.Also they made 4 inquiries on my CIBIL report in a span of a week.Since I had applied for a loan but the bank has said that your score hasnt increased due to several inquiries made by HDFC.I want know that does making too many inquiries affects Credit score and if so then up to what extent ,like 4 inquiries are made in a weeks time so my credit score would be reduced.Please clarify?
Hi Indrani,
It negatively affects your score, only if your actions indicate that you are “Credit Hungry”. If the same lender is making four inquiries due to some reasons, it does not indicate that you are credit hungry and ideally it should not affect your credit score negatively.
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