PCC: What to do when police verification is not clear?

I had written about obtaining PCC (Police Clearance Certificate) about a month ago, and as a follow up to that post today I’m writing about a situation where you get a message that tells you the following:

Police verification not clear, application under review at regional passport office

My wife and I had applied for PCC and while I got mine the same day, my wife just got it last week. Unfortunately, there’s no official document that tells you what to do if you get the message about the application being under review at the regional passport office, and you have to face some uncertainty because of this.

Initially, I wanted to post this as a forum entry on India Mike which is the first search result that appears when you search for this topic, but I’m unable to sign up and post there, so I wrote this post here instead.

When we first got this message, I called up the cop who had done the verification, and asked him why the verification is not clear to which he said it is clear but the message is incorrect. He said that when you live in an address for less than 12 months, you get the message above, and you should be able to go and collect the PCC letter the very next day.

At the Passport Seva Kendra the next day, they said that the letter hasn’t come yet, and you can check after a week. The letter had still not come in a week later, but the person confirmed that the status online on his system shows that the application is approved. So, we went back a third time, and still nothing.

At this point, we realized that something is amiss and decided to go to the Regional Passport Office instead of the Passport Seva Kendra, and there we found that the application is indeed stuck.

They were waiting for clearance on the remainder of the last 12 months, while no one was actively working on doing any such thing.

My wife was able to give them address proofs of the remainder of the time there, and they gave the clearance based on that, but it was a needless wait for us because of the lack of knowledge we had about what to do next.

So, if you get a message that says verification is not clear, regardless of what anyone says, go to the Regional Passport Office immediately, find out the cause and rectify it.

46 thoughts on “PCC: What to do when police verification is not clear?

  1. Dear friends, I have query regarding my Indian police certificate. I applied at passport office chandigarh. Police verification was done at my home. But I have two addresses. One is my permanent address in chandigarh recorded on my passport. Other one is in Gurgaon, where my office is. However due to touring nature of my job I dint stay at my gurgaon address much. I stay at my permanent address (at chandigarh) more. Unaware of the facts I did not mention my gurgaon address in PCC application since all my address proofs are for my permanent chandigarh address.
    After police verification, I see my status at PSK website that my “police verification is not clear. Application is under review at regional passport office”.

    Can someone help me out on this?

    Anyone with similar experience or any information regarding the way the fastest way to get out of this trouble, please guide me.

    Regards

      1. Hi,

        My case is also simlar to you. Could you please let me know how the issue has been resolved? and what is the way we have to follow the same. Can you please reply it on urgent basis

        Thanks in advance.

        Regards
        Satish

        1. You should have mentioned word by word exact details. Never hide even slightest of details. Approach your PSK now who would help you.

          FYI you are liable for penal action for hiding details/false information in passport application

          Regards
          Shobhit

          1. I had taken a appointment on 10 August 2016
            police officer came for police verification
            when I had applied for passport I forgot to inform that I m having a judicial case in court for family dispute with nominal charges
            now my status is
            police verification not clear and under review at passport office
            now what should I do

  2. Thanks for writing your experience, really helpful!

    Just like to know whether you faced this issue because you were staying at your current address for less than a year? I have the same status because of that reason probably.

    1. Hi Ibrahim,

      I am facing this problem of not spending more than 12 months on current address due to which adverse report has been filled . What should I do

      Sandeep
      9990133965

    2. Hi Ibrahim,

      I am facing this problem of not spending more than 12 months on current address due to which adverse report has been filled . What should I do

      Sandeep

  3. HI

    My passport status is ‘Police Verification Report is not clear and application is under review at Regional Passport Office’.

    I same staying same address from more then 24 years.
    and police verification done for it.

    but in my id proof name of father name & name in address proof is different(like bhai & lal , name is same ) . it may be issue due to it.
    Please provide suggestion for it

    1. Take all documents that have father’s name and your name to the regional passport office and try to fix the problem. At the max they may ask for an affidavit saying that xyz bhai and xyz lal are the same person and you can get that later, but first see if you can get the issue resolved with the documents you have.

  4. I am also seeing below messages for my wife’s PCC certificate since she stayed at multiple locations over the past one year.

    “Police Verification Report is not clear and application is under review at Regional Passport Office”

    RPO which is in Worli, Mumbai asked to call them after a couple of days. I am not sure why they are asking to call them after a couple of days.

  5. RPO worli office has re-initiated the police verification for my wife home address(address at which she was staying before marriage)

  6. hi ,i was completed all the procedures for fresher passport 25 days back ,but my application status is showing that “Police Verification Report is not clear and application is under review at Regional Passport Office”
    what to do next ,

    plz tell me ur valuebale experience and sugestions

    thank u ..

  7. hi,
    Recently I applied for PCC online as i wanted to drive an ola cab but due to some reason it is rejected.

    Condition of my family is not so good to do but wat should i do to obtain a clear PCC

  8. HI
    My passport status is ‘Police Verification Report is not
    clear and application is under review at Regional
    Passport Office’.
    and the main problem is demanding two thousands for verify the police verification but I am. not able. for this

  9. Hi,
    Recently I have applied for reissue of my passport, after police verification i have got adverse remark for address proof, since recently I have shifted to rented house. I have lease and agreement copy and a nationalised bank account details of rented house.The owner and the society refused to give N.O.C. for passport. What should I do?

  10. Sir, my status is “police verification report is not clear and applications is under review at regional passport office”…..what I do….sir…?

  11. Hi sir,

    I have applied passport in Tirupathi,
    Update permanent address(Tirupathi) instead of present address(Pune) in passport, And now status is “police verification not clear under review what should i do?”

    Since last 2 years i am staying in Pune

    Please suggest

    1. hi, my problem is same kindly help me if u have any solutions because it being around 10 months even i don’t have any idea that how much time i ll take.

  12. Sir my status also same police varification is not clear i have all the documents.my bank pass book address i have changed in my present address but the police is telling they need one here later.what ican do for this please help me

  13. Hi

    I applied for address change ib my passport . Today police men came to my home and while doing verification he told me that the address mentioned on voter card and the passport for are different , I was shocked . When I read it whole address was ok just in passport it was mention second floor. Police men advise me that most probably the application will go under RPO . You can go there n change the address . Can you tell me is this serious offence??

    My application status shows stil pending for police verification.

    Plz guide me what to do?

  14. Sir, my status is “police verification report is not clear and applications is under review at regional passport office. what I do….sir…?

  15. This is for all commented guys.
    I have paid 5000 for the same reason.
    PAY THE FINE AND CLOSE THE FILE AND AGAIN APPLY FOR THE SAME .
    IF DO NOT CLOSE THE FILE IN 1 YEAR OF DURATION U WONT BE GETTING PASSPORT ANYMORE

  16. This is for all commented guys.
    I have paid 5000 for the same reason.
    PAY THE FINE AND CLOSE THE FILE AND AGAIN APPLY FOR THE SAME .
    IF DO NOT CLOSE THE FILE IN 1 YEAR OF DURATION U WONT BE GETTING PASSPORT ANYMORE.

    THis is why the poor people india getting poor and rich people are appying through tatkal

  17. Hello,, i have applied for passport 1 yr ago, but the police vaerification was not clear due to my birth certificate. Now i have my all of my docs, So can i take my old application form or i’ll have to apply online again

  18. Hi, My status is same “Police Verification Report is not clear and application is under review at Regional Passport Office.”
    I am leaving at given address from 2002, but by mistake while filling application form I wrote 2001. And that’s why police has submitted adverse report for my Passwport status.
    What should I do in this case? Or what will be next step? Do I have to pay fine?? or any other way ?
    Please guide.

    Thank you.

    1. My issue resolved. After Police submitted adverse report, it went to Passport Regional Office for verification. They ignored date (Year) mistake and cleared my Passport report. So, if you face same issue. Don’t worry. Wait for Passport Regional Office verification.
      🙂

  19. hii
    i just want to know that if a senior citizen apply for a passport and if they recieve the passport but after recieving if there is any small issues regarding the address in police verification,is there any problem.

    1. I think you can re-initiate Police Verification in that case. Login to your account and check if you can re-initiate it.
      🙂

  20. Hello Friends…

    Very Informative posts from you all…

    Actually mine is slightly different case and really worried about my current passport status.

    I have applied for tatkal passport, since i need to present in pune for 2 months in office work. So I want to clear this work with in a week and go back from my home location Blr. Fortunately they issued the passport but post police verification process started immediate next week when i am not in Blr. Now police officer want me to present with all required documents, which is impossible for me.. :(..
    Kindly any one help me, what is the next step .. I can only come back after three weeks for verification.. Will they be cancelling/revoking my issued passport.. I have all required documents and my family living same address everything perfect except that i m not available .. 🙁
    Please help me with your inputs.. Passport customer care people also didnt give much information on it.. .

    Thanks a ton…..

  21. Hellow, can you please tell me how to delete the application as I have not made the payment yet. But want to apply under *schools only* and not as individual. Please guide. thanks

  22. my application status is “police verification not clear you file going under regional pass port office” this time what do?

    my pass port is posses or not?

    tell me sir

  23. My police verification process is completed/approved by local police station on 28th Oct 2017 and application status at CFC is also approved.
    I have also received a massage to download the certificate. I tried from last one month but the same is not yet down load. Please guide me how to take followup of the same and get the copy of Character Certificate at the earliest for submission in the school as per the requirement.

  24. Hi

    Very relevant information for me, as I am in the same situation. Did you manage to get clearence on the same day you went to regional passport office or did you wait to collect it from passport seva kendra?

    Please give me this info

    Thank you
    Lalitha

  25. I have 2 address old and new I have applied for ppc for my new address Bt I want 2 close my file coz its taking more time can any 1 tell me where should I go Rpo or passport seva Kendra to close file

  26. Hi
    With my latest experience on PCC, i would mention that the status of your PCC specified on the http://www.passportindia.gov.in is unfortunately not the updated one at all the times (though it is supposed to be!!!) Also, SMS service doesn’t provide the updated status (though you pay for it at the time of PCC application in hope of being updated all the time!!!!). So, please visit/write to Regional Passport Office for the status. They would provide you the updated status or guide you if your file is stuck in the process (whether stuck at local police status or district police headquarters etc). In fact, they are quick enough to reply to your mail (generally reply received on 2nd day). Mail them at rpo.mumbai@mea.gov.in with your query. Hope it help ! Learning from this is that there is an accute need to syncronize the status updated at the government sites/police sites.

    1. My police verification is not clear because my rent agreement date is started after the date of application of passport

      What can i do now

      Plzz suggest

  27. My police verification is not clear because my rent agreement date is started after the date of application of passport

    What can i do now

    Plzz suggest

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